At Jordan Store, we blend streetwear sophistication with global accessibility. This FAQ is designed to provide quick answers to your questions about our premium fashion collections, global shipping, and customer service experience.
Product Questions
What types of products does Jordan Store specialize in?
We curate premium streetwear and urban fashion including:
- Seasonal apparel (hoodies, sweatshirts, t-shirts, outerwear)
- Footwear (sneakers, boots, sandals)
- Accessories (bags, eyewear, jewelry, headwear)
- Investment pieces like A.P.C. jackets and transitional outerwear
How do I choose the right size for my order?
Each product page includes detailed size charts with measurements in both US and international sizes. For investment pieces like outerwear, we recommend checking the specific garment measurements as sizing may vary by designer.
Do you offer limited-edition or seasonal collections?
Yes! Our limited-edition sneakers and seasonal collections receive priority handling in our shipping process. Follow us on social media or subscribe to our newsletter for exclusive drops.
Shipping & Delivery
Where does Jordan Store ship?
We offer global delivery to most countries worldwide, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What shipping options are available?
We provide two premium shipping services:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
- Free Shipping (orders over $50 via EMS): 15-25 business days with eco-friendly packaging
How is my order packaged for international shipping?
Every shipment reflects our brand ethos with minimalist, protective packaging:
- Climate-appropriate packaging for seasonal items
- Special protective casing for delicate jewelry and eyewear
- Customs-friendly documentation for seamless international delivery
Can I track my order?
Absolutely. For Standard Shipping via DHL/FedEx, you’ll receive tracking information once your order ships. For Free Shipping via EMS, tracking may be available depending on your country. All tracking details are emailed to you.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, and in original packaging with tags attached. To initiate a return, email our customer service at [email protected].
Are there any items that can’t be returned?
For hygiene reasons, socks and certain intimate apparel may not be returnable unless defective. Limited-edition items may have different return conditions – please check product details at purchase.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International transactions may take additional time depending on your bank.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal checkout.
Do you charge customs or import fees?
While we handle all customs documentation, any applicable duties or taxes are the responsibility of the customer and will be collected by your local carrier if required by your country’s regulations.
Customer Service
How can I contact customer service?
Our style consultants are available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).
What’s your company address?
Jordan Store
2785 Crim Lane
Franklin, US 45005
2785 Crim Lane
Franklin, US 45005
Do you offer styling advice or product recommendations?
Our team would be delighted to help you build your capsule wardrobe. Email us with your style preferences, and we’ll suggest pieces from our current collection that match your urban aesthetic.
Didn’t find the answer you were looking for? Our customer service team is always ready to assist with your premium streetwear needs. Email us at [email protected] for personalized support.
— The Jordan Store Team