At Jordan Store, we take pride in delivering premium urban fashion with the same attention to detail we apply to our returns process. If your curated streetwear doesn’t meet your expectations, our straightforward returns policy ensures a seamless experience.

OUR RETURN PHILOSOPHY

Just as we carefully select each piece in our collections (from limited-edition sneakers to minimalist outerwear), we’ve designed a returns process that respects your time and maintains our brand’s premium standards.

Key Details:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, with original tags and packaging
  • Process Time: 3-5 business days after we receive your return

STEP-BY-STEP RETURN PROCESS

1. Initiate Your Return

Email our Style Consultants at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

2. Receive Your Return Authorization

Within 24 hours (except weekends), we’ll email you a:

  • Pre-paid return label (for US customers)
  • Customs documentation (international returns)
  • Detailed packing instructions

3. Prepare Your Package

Include all original items in their protective packaging:

  • Dust bags for leather goods and footwear
  • Specialty boxes for eyewear and jewelry
  • Original tags attached to apparel

4. Ship Your Return

Drop off at any authorized carrier location:

  • US Customers: Use the provided FedEx label
  • International: Return via DHL with included documentation

REFUND TIMELINE & METHODS

Once we receive and inspect your return:

Payment Method Processing Time Refund Method
Credit/Debit (Visa, MasterCard, JCB) 5-7 business days Original payment method
PayPal 3-5 business days Original PayPal account

EXCHANGES

For size exchanges on our premium apparel (Hoodies, Knitwear, Outerwear) or footwear (Sneakers, Boots):

  1. Follow standard return process
  2. Note “EXCHANGE REQUEST” in your email subject
  3. Specify desired size/color in the email

We’ll prioritize processing exchanges when inventory permits.

NON-RETURNABLE ITEMS

To maintain hygiene and quality standards, these curated pieces cannot be returned:

  • Socks: For obvious hygiene reasons
  • Jewelry: Due to intimate nature and customization
  • Final Sale Items: Marked as such during limited-edition drops

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number] Dear Jordan Store Team, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – [Product Name] – [Size/Color] – [Quantity] Reason for return: [Please specify – Size issue, Quality concern, etc.] I prefer: [Refund / Exchange for (specify size/color if exchanging)] Shipping address for return label: [Your Full Name] [Street Address] [City, State/Province] [Postal Code] [Country] Please let me know if you require any additional information. Best regards, [Your Name] [Your Email Address] [Your Contact Number]

QUESTIONS?

Contact our Style Consultants at [email protected] for personalized assistance with your return.

Jordan Store – Where premium fashion meets exceptional service.