At Jordan Store, we blend premium urban fashion with exceptional service. Our shipping and returns processes reflect the same attention to detail we apply to curating our streetwear collections. Below you’ll find everything you need to know about getting your orders and handling returns if needed.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) before being shipped. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two shipping options to suit your needs:
- Standard Shipping ($12.95 USD):
- Carrier: DHL or FedEx
- Delivery timeframe: 10-15 business days after shipping
- Includes tracking and insurance
- Free Shipping (Orders over $50 USD):
- Carrier: EMS
- Delivery timeframe: 15-25 business days after shipping
- Includes basic tracking
Note: We ship worldwide except to certain Asian countries and remote locations. Duties and taxes may apply for international shipments and are the responsibility of the customer.
Returns & Exchanges
We want you to love every piece from our premium collections as much as we do. If something isn’t perfect, our streamlined return process makes it easy to exchange or return your items.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition: Items must be unworn, with all original tags and packaging
- Processing time: 3-5 business days after we receive your return
Step-by-Step Return Process
- Initiate Your Return
Email our Style Consultants at [email protected] within 15 days of receiving your order with:- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
- Receive Your Return Authorization
Within 24 hours (except weekends), we’ll email you:- Pre-paid return label (for US customers)
- Customs documentation (international returns)
- Detailed packing instructions
- Prepare Your Package
Include all original items in their protective packaging:- Dust bags for leather goods and footwear
- Specialty boxes for eyewear and jewelry
- Original tags attached to apparel
- Ship Your Return
Drop off at any authorized carrier location:- US Customers: Use the provided FedEx label
- International: Return via DHL with included documentation
Refund Timeline & Methods
Once we receive and inspect your return:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit (Visa, MasterCard, JCB) | 5-7 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Exchanges
For size exchanges on our premium apparel (Hoodies, Knitwear, Outerwear) or footwear (Sneakers, Boots):
- Follow the standard return process
- Note “EXCHANGE REQUEST” in your email subject
- Specify desired size/color in the email
We’ll prioritize processing exchanges when inventory permits.
Non-Returnable Items
To maintain our premium quality standards, these items cannot be returned:
- Socks: For hygiene reasons
- Jewelry: Due to intimate nature and potential customization
- Final Sale Items: Marked as such during limited-edition drops
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Jordan Store Team,
I would like to initiate a return for the following item(s) from order #[Your Order Number]:
- [Product Name]
- [Size/Color]
- [Quantity]
Reason for return: [Please specify – Size issue, Quality concern, etc.]
I prefer: [Refund / Exchange for (specify size/color if exchanging)]
Shipping address for return label:
[Your Full Name][Street Address]
[City, State/Province]
[Postal Code]
[Country]
Please let me know if you require any additional information.
Best regards,
[Your Name]
[Your Email Address]
[Your Contact Number]
Questions?
Contact our Style Consultants at [email protected] for personalized assistance with your return.
Jordan Store – Where premium fashion meets exceptional service.